Refund Policy

Effective date: November 14, 2026

14-day refund

You can request a refund within 14 days of any purchase or renewal. To request one, visit paddle.net (our payment provider's order lookup) or email asknewvio@7dimensions.consulting with the email address used at checkout. When a refund is issued, your access to Newvio ends.

Newvio Individual: 14-day free trial

Newvio Individual starts with a free 14-day trial. Cancel before the trial ends and you will not be charged. If you do not cancel, your annual subscription ($360 per year, plus applicable taxes) begins when the trial ends.

Newvio Team

Newvio Team ($300 per seat per year, 5-seat minimum) has no free trial. The 14-day refund above applies to your purchase.

Cancelling

You can cancel at any time using the link in your Paddle receipt email, or by contacting us. Your subscription stays active until the end of the paid period and will not renew.

Your legal rights

Nothing in this policy limits any rights you have under the law where you live, including statutory rights to cancel or withdraw.

Who processes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payments, invoicing, taxes and refunds. Paddle's Checkout Buyer Terms and Refund Policy also apply to your purchase.